Yes, absolutely. Every item we ship is prepared with a premium unboxing experience in mind. Your product will be elegantly wrapped, finished with a hand pressed seal stamp, and placed inside luxury gift box. To ensure it arrives in pristine, ready-to-present condition, the gift box is then nested within a sturdy transport box for maximum protection during transit.

All products are eligible for return and refund within 14 days of receiving your order.

To initiate a return, please email care@hadyah.com and include your order number. Return shipping costs are the responsibility of the customer. All items must be returned in the same condition in which they were received and in their original packaging.

For exchanges, we recommend returning the original item for a refund and placing a new order to ensure the fastest possible delivery.

We typically process orders within 1–2 business days. Once shipped, estimated delivery times are:

• North America: 3–6 business days
• Europe, South America, Asia, Africa: 5–8 business days

You’ll see a more precise delivery estimate at checkout.

Each mat is a unique piece of art. Handcrafted from 100% genuine cowhide, they are eco-friendly and entirely one-of-a-kind due to their distinct natural patterns.

Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

Absolutely. Our store is powered by Shopify, which is Level 1 PCI DSS compliant. We use 256-bit SSL encryption to ensure your personal and financial data is 100% protected.

We want you to absolutely love your purchase. If for any reason you’re not satisfied, we gladly accept returns of unused items in their original packaging within 14 days of delivery.

We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and Shop Pay. We also offer Shop Pay Installments if you'd like to split your purchase into four interest-free payments.